Frequently Asked Questions:

We have listed a few frequently asked questions to help you find answers faster. Can't find what you need? Send us a message from the footer below and we'll get back to you right away during regular business hours, M-F 8:00 a.m. to 6:00 p.m. Pacific, Sat-Sun: 9:00 a.m. to 5:00 p.m. Pacific.

Planners (10)

What is a live event?
A live event is an event that is available online for attendees to register for, buy tickets to, submit papers and presentations to. A Lite plan will allow a planner to have one live event page at a time. Higher plans allow for multiple live events at a time.
What is considered a transaction?
A transaction means a purchase or a submission by an attendee. If an individual registers for an event, that would be considered a transaction. A speaker submitting a paper or presentation is considered a transaction also. All plans have unlimited transactions.
How do you define a user?
A user is an individual using Eventinterface to plan events and meetings. There are two levels of users. There is one primary user or account holder per plan and an option to add unlimited additional users.
What is an additional user?
Sometimes you need a little extra help. An additional user is an individual who has been given access to Eventinterface by the primary user. Additional users can be added at any time, and access levels can be changed or cancelled at any time. Additional users fees are $50 per month per user under an existing primary account. Only a primary account holder can add additional users.
Are there different access levels for additional users?
Yes. There are three levels of access for additional users. You can provide full access, giving the additional user complete access to all system functions. There is reporting and box office access giving the additional user access to reports and the ability to conduct transactions. Reporting access gives the additional user access to reports only. Access and levels can be changed or cancelled at any time by the primary account holder.
Are there any other fees?
The short answer is no! Your monthly fee includes all Eventinterface features. The only item that is not included is the Live Event Broadcast feature. This feature is quoted on an individual basis.
Can I switch plans?
Yes. You can always switch your plan to a different level. You can upgrade or downgrade your plan at anytime to meet your live event needs. Plan changes become effective immediately.
Can I pay a year up front?
Due to the nature of events and meetings our structure is set up as a monthly subscription, charged monthly. Should you want to pay a year up front, discounts may apply. Contact us if you have any questions about paying up front.
What is a vacation hold?
A vacation hold allows you to place your account on hold for the months you are not having any events but do not want to lose any of your information and data. During a vacation hold you have no access to your data and cannot have any live events. When you return from a vacation hold your house is still wonderfully in order and you can hit the ground running with your next event.
Can I really cancel anytime?
Yes you can! We're obviously sorry to see you go, but you can close your account when you want to. When you cancel your account you keep access until the end of your billing period. So if your billing is on the 1st of the month and you cancel on the 15th, you keep access through the end of the month.

Speakers (2)

When and how will I know when my paper has been accepted?
Most planners will share on the Call for Papers site when announcements will be made as to the status of papers submitted. Some planners will elect to reach out via email, others via phone or mail. You can also login to your Eventinterface account and view your submitted paper. With that you will see if your paper is pending, accepted or declined.
I uploaded the wrong paper. Can I remove it?
Yes! Simply login to your Eventinterface account. On your profile page select your event on the left side of the screen, and then navigate to your submission. Click on the delete button, confirm and your paper is deleted from the event. Papers can only be deleted up to the submission date set by the planner.

Attendees (7)

I have lost my username or password, how do I get them back?
Your username is the email address you signed up with. To recover your password, go to the login link in the top right corner of the screen at Eventinterface.com. On the login screen see "Forgot Your Password" Enter your email address and click "Send Password" and your password will be emailed to you.

In order to receive the automated system messages, please add NoReply@Eventinterface.com and MemberServices@Eventinterface.com to your trusted sender list. Many corporate and institutional spam filters block automated messages. If you have not received your message within 15 minutes, check your spam folder.
How do I reprint my confirmation?
To reprint your confirmation or receipt, log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Reprint" link to reprint your confirmation.
I am not sure if I registered or purchased tickets successfully. How can I find out?
To see if you have successfully registered or purchased tickets for an event, log in to your event account at Eventinterface.com. You will find the login link in the top right corner of your screen. If you do not remember your password, you can recover it from the login page.

If you have registered successfully you will see the name of the event on the left side of the screen under the attendee tab. Click on the event name to see all of the information and reprint your confirmation or receipt. If no event is listed your registration or purchase was unsuccessful and we invite you to try again.
How can I make a change to my registration?
Eventinterface cannot make changes to a registration on your behalf. However, there are two ways you can make or request changes to an existing order.

First you can change your order yourself. Log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Edit" link to make changes to your order. You can update contact information, update any answers to questions asked by the planner or transfer your reservation to another individual by updating the contact data with the order. Make sure you save your changes when done. Note that you can only do this for events in the future.

You can also reach out to the planner of the event to request the changes to be made.

Note that you cannot change an order to a different type or select a different date to attend. If you need that, please contact the planner. He or she will have to refund your existing order and you will have to book the new registration.
I have already registered for an event but want to add more items. How can I do that?
To add orders to an existing registration go to the event registration page and purchase the registration, ticket or item you want to add. You will be asked to login upon checkout. Once your order has been finalized it will be automatically added to your original event order.
Is there a reason my credit card is not accepted?
Eventinterface does not process your credit card. The planner's event registration page is directly tied to their company's merchant services. If provided by the processor we will show you why your card was not accepted. On most occasions it is because some of the validation data you provided was incorrect. Make sure that what you enter matches the billing address information for the card used.

We advise international attendees experiencing problems to contact the credit card issuer to insure that the card can be used outside of the service territory or country of the provider.

Some corporate cards or cards issued by educational institutions cannot be used for online purchases. We advise that you contact the department that issued the card to make alternate arrangements.
I'm experiencing technical issues with the site. It doesn't show right?
Eventinterface works in the following browsers: IE9, IE10, IE11 Firefox, Safari, Opera and Chrome. If you have an outdated browser we invite you to update it.

General (3)

How can I stop receiving text messages from my event?
To no longer receive text messages from your event reply "STOP" or text "STOP" to 415-335-7880.
Which countries are excluded from Event Text Messaging?
The following countries are currently excluded from the Eventinterface Text Messaging service:
Cuba, Iran, Lebanon, Libya, North Korea, Sudan and Syria.
I did not find the answer I was looking for.
Planners, please connect with your Member Services person at Eventinterface.
Attendees,please send us a message via the contact form located in the footer of this page.