We have listed a few frequently asked questions to help you find answers faster. Can't find what you need? Send us a message below and we'll get back to you right away during regular business hours, M-F 8:00 a.m. to 6:00 p.m. Pacific, Sat-Sun: 9:00 a.m. to 5:00 p.m. Pacific.
In order to receive the automated system messages, please add NoReply@Eventinterface.com and MemberServices@Eventinterface.com to your trusted sender list. Many corporate and institutional spam filters block automated messages. If you have not received your message within 15 minutes, check your spam folder.
If you have registered successfully you will see the name of the event on the left side of the screen under the attendee tab. Click on the event name to see all of the information and reprint your confirmation or receipt. If no event is listed your registration or purchase was unsuccessful and we invite you to try again.
First you can change your order yourself. Log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Edit" link to make changes to your order. You can update contact information, update any answers to questions asked by the planner or transfer your reservation to another individual by updating the contact data with the order. Make sure you save your changes when done. Note that you can only do this for events in the future.
You can also reach out to the planner of the event to request the changes to be made.
Note that you cannot change an order to a different type or select a different date to attend. If you need that, please contact the planner. He or she will have to refund your existing order and you will have to book the new registration.
We advise international attendees experiencing problems to contact the credit card issuer to insure that the card can be used outside of the service territory or country of the provider.
Some corporate cards or cards issued by educational institutions cannot be used for online purchases. We advise that you contact the department that issued the card to make alternate arrangements.
Cuba, Iran, Lebanon, Libya, North Korea, Sudan and Syria.