What is a live event?
A live event is an event that is available online for attendees to register for, buy tickets to, submit papers and presentations to. A Lite plan will allow a planner to have one live event page at a time. Higher plans allow for multiple live events at a time.
What is considered a transaction?
A transaction means a purchase or a submission by an attendee. If an individual registers for an event, that would be considered a transaction. A speaker submitting a paper or presentation is considered a transaction also. All plans have unlimited transactions.
How do you define a user?
A user is an individual using Eventinterface to plan events and meetings. There are two levels of users. There is one primary user or account holder per plan and an option to add unlimited additional users.
What is an additional user?
Sometimes you need a little extra help. An additional user is an individual who has been given access to Eventinterface by the primary user. Additional users can be added at any time, and access levels can be changed or cancelled at any time. Additional users fees are $50 per month per user under an existing primary account. Only a primary account holder can add additional users.
Are there different access levels for additional users?
Yes. There are three levels of access for additional users. You can provide full access, giving the additional user complete access to all system functions. There is reporting and box office access giving the additional user access to reports and the ability to conduct transactions. Reporting access gives the additional user access to reports only. Access and levels can be changed or cancelled at any time by the primary account holder.
Are there any other fees?
The short answer is no! Your monthly fee includes all Eventinterface features. The only item that is not included is the Live Event Broadcast feature. This feature is quoted on an individual basis.
Can I switch plans?
Yes. You can always switch your plan to a different level. You can upgrade or downgrade your plan at anytime to meet your live event needs. Plan changes become effective immediately.
Can I pay a year up front?
Due to the nature of events and meetings our structure is set up as a monthly subscription, charged monthly. Should you want to pay a year up front, discounts may apply. Contact us
if you have any questions about paying up front.
What is a vacation hold?
A vacation hold allows you to place your account on hold for the months you are not having any events but do not want to lose any of your information and data. During a vacation hold you have no access to your data and cannot have any live events. When you return from a vacation hold your house is still wonderfully in order and you can hit the ground running with your next event.
Can I really cancel anytime?
Yes you can! We're obviously sorry to see you go, but you can close your account when you want to. When you cancel your account you keep access until the end of your billing period. So if your billing is on the 1st of the month and you cancel on the 15th, you keep access through the end of the month.
When and how will I know when my paper has been accepted?
Most planners will share on the Call for Papers site when announcements will be made as to the status of papers submitted. Some planners will elect to reach out via email, others via phone or mail. You can also login to your Eventinterface account and view your submitted paper. With that you will see if your paper is pending, accepted or declined.
I uploaded the wrong paper. Can I remove it?
Yes! Simply login to your Eventinterface account. On your profile page select your event on the left side of the screen, and then navigate to your submission. Click on the delete button, confirm and your paper is deleted from the event. Papers can only be deleted up to the submission date set by the planner.