What is a live event?
A live event is an event page where you can sell registrations, exhibitor and sponsorship packages, or accept speaker abstracts and presentations. The Flex plan allows for one live event page at a time. The Power Plan allows for up to five live event pages at a time. The Enterprise plan does not have a limit. There are two types of pages. The first is used to manage transactions, e.g. registrations, sponsorships, merchandise. The second type is the page used to accept abstracts. Should you have a call for papers and registrations at the same time, a Power Plan will be required to manage the sites simultaneously.
What is considered a transaction?
A transaction means a purchase or a submission by an attendee. If an individual registers for an event, that would be considered a transaction. A speaker submitting a paper or presentation is considered a transaction also.
How do you define a user?
A user is an individual using Eventinterface to plan events and meetings. There are two levels of users. There is one Primary User per plan and an option to add unlimited Additional Users under the Power and Enterprise Plans.
What is an Additional User?
Sometimes you need a little extra help. An Additional User is an individual who has been given access to Eventinterface by the Primary User. Additional Users can be added at any time in the Power and Enterprise Plans. Access levels can be changed or cancelled at any time. There is no fee to add Additional Users. Only a Primary User can add Additional Users.
Are there different access levels for Additional Users?
Yes. There are three levels of access for Additional Users. You can provide full access, giving the Additional User complete access to all system functions. There is reporting and box office access giving the Additional User access to reports and the ability to conduct transactions. Reporting access gives the Additional User access to reports only. Access and levels can be changed or cancelled at any time by the Primary User.
I have one event but would like to use the email marketing and the program/itinerary builder.
The Lite Plan does not include the email marketing, program/itinerary builder or attendee SMS. To use these features you will need to upgrade to the Power Plan. Lite Plan users can purchase SMS Messages from the planner dashboard and text message attendees.
Is annual pricing available?
Yes, annual and multi-year pricing is available. To request a quote, please contact us at MemberServices[@]Eventinterface.com.
Can I switch plans or cancel my account?
Yes, monthly subscribers can switch plans at any time. You can start with a Lite Plan and upgrade your plan to a Power or Enterprise Plan, or downgrade from an Enterprise Plan to a Power or Lite Plan at any time. Make sure however that you retain the functionalities you need when switching plans. You can also always cancel your account.
How do I cancel or make changes to my account?
Connect with your contact at Eventinterface or send us a note at MemberServices[at]Eventinterface.com and we will help you with your change or cancellation.
When and how will I know when my paper has been accepted?
Most planners will share on the Call for Papers site when announcements will be made as to the status of papers submitted. Some planners will elect to reach out via email, others via phone or mail. You can also login to your Eventinterface account and view your submitted paper. With that you will see if your paper is pending, accepted or declined.
I uploaded the wrong paper. Can I remove it?
Yes! Simply login to your Eventinterface account. On your profile page select your event on the left side of the screen, and then navigate to your submission. Click on the delete button, confirm and your paper is deleted from the event. Papers can only be deleted up to the submission date set by the planner.