FAQ Frequently Asked Questions

We have listed a few frequently asked questions to help you find answers faster. Can't find what you need? Send us a message below and we'll get back to you right away during regular business hours, M-F 8:00 a.m. to 6:00 p.m. Pacific, Sat-Sun: 9:00 a.m. to 5:00 p.m. Pacific.

Your username is the email address you signed up with. To recover your password, go to the login link in the top right corner of the screen at Eventinterface.com. On the pop up, see "Forgot Your Password" Enter your email address and click "Send Password" and your password will be emailed to you.

In order to receive the automated system messages, please add NoReply@Eventinterface.com and MemberServices@Eventinterface.com to your trusted sender list. Many corporate and institutional spam filters block automated messages. If you have not received your message within 15 minutes, check your spam folder.
To reprint your confirmation or receipt, log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Reprint" link to reprint your confirmation.
To see if you have successfully registered or purchased tickets for an event, log in to your event account at Eventinterface.com. You will find the login link in the top right corner of your screen. If you do not remember your password, you can recover it from the login page.

If you have registered successfully you will see the name of the event on the left side of the screen under the attendee tab. Click on the event name to see all of the information and reprint your confirmation or receipt. If no event is listed your registration or purchase was unsuccessful and we invite you to try again.
Eventinterface cannot make changes to a registration on your behalf. However, there are two ways you can make or request changes to an existing order.

First you can change your order yourself. Log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Edit" link to make changes to your order. You can update contact information, update any answers to questions asked by the planner or transfer your reservation to another individual by updating the contact data with the order. Make sure you save your changes when done. Note that you can only do this for events in the future.

You can also reach out to the planner of the event to request the changes to be made.

Note that you cannot change an order to a different type or select a different date to attend. If you need that, please contact the planner. He or she will have to refund your existing order and you will have to book the new registration.
To add orders to an existing registration go to the event registration page and purchase the registration, ticket or item you want to add. You will be asked to login upon checkout. Once your order has been finalized it will be automatically added to your original event order.
Eventinterface does not process your credit card. The planner's event registration page is directly tied to their company's merchant services. If provided by the processor we will show you why your card was not accepted. On most occasions it is because some of the validation data you provided was incorrect. Make sure that what you enter matches the billing address information for the card used.

We advise international attendees experiencing problems to contact the credit card issuer to insure that the card can be used outside of the service territory or country of the provider.

Some corporate cards or cards issued by educational institutions cannot be used for online purchases. We advise that you contact the department that issued the card to make alternate arrangements.
Eventinterface works in the following browsers: IE8, IE9, IE10, Firefox, Safari, Opera and Chrome. If you have an outdated browser we invite you to update it.
Most planners will share on the Call for Papers site when announcements will be made as to the status of papers submitted. Some planners will elect to reach out via email, others via phone or mail. You can also login to your Eventinterface account and view your submitted paper. With that you will see if your paper is pending, accepted or declined.
Yes! Simply login to your Eventinterface account. On your profile page select your event on the left side of the screen, and then navigate to your submission. Click on the delete button, confirm and your paper is deleted from the event. Papers can only be deleted up to the submission date set by the planner.
To no longer receive text messages from your event reply "STOP" or text "STOP" to 415-335-7880.
The following countries are currently excluded from the Eventinterface Text Messaging service:
Cuba, Iran, Lebanon, Libya, North Korea, Sudan and Syria.
We didn't want to confuse attendees by adding answers to your questions here. There are a few ways you can connect with us. First and foremost your dedicated Member Services person is here to help you, so feel free to reach out to him or her anytime at the number or email you have. You can also send us a message via the contact form below. Use the chat feature from your planner account, but note we're not always live yet.