We've listed a few frequently asked questions below to help you find answers faster. To discover answers to other questions, select from the topics to your left. Still can't find what you need? Click here to send us a message and we'll get back to you right away during regular business hours M-F 8:00am to 5:00pm MST. You can also visit the solution section of this site to view instructions on a series of EventInterface functions.

I've lost my username or password.

Your username is the email address you signed up with. To recover your password, go to the login page and under "Forgot Your Password?" enter the email address you signed up with. EventInterface will send you a message with your password.

In order to receive the automated system messages, please add NoReply@EventInterface.com to your trusted sender list. many corporate and institutional spam filters block automated messages. If you have not received your message within 60 minutes, check your spam folder. You may also email us by clicking here. Top

I need to reprint my confirmation.

To reprint a copy of your confirmation or receipt, log in to your EventInterface account. On your profile page see the "My Events" section and click on the event you require a copy for. In the "My Tools" section, click on "Reprint Confirmation" and you confirmation and ticket will show and can be printed straight from your screen. You will need Adobe Reader to view your document. Click here to download Adobe Reader for free. Top

How do I cancel my participation?

EventInterface does not process cancellations. You must contact the event planner in order to cancel your registration. It is important to realize that cancellation policies are set by each individual planner, and EventInterface does not interfere with these policies. To contact the planner, log in to your EventInterface account. From the home page select the event under the "My Event" header, click on the "Contact Planner" in the "My Tools" box to the top right of your screen to send the planner a message. Be as clear as possible when contacting the planner. The "Contact Planner" feature will use your computer's email program to distribute the message to the planner, and the planner will respond via email directly with you. Top

I want to access my event details.

Log in to your EventInterface account. On your profile page you will see the list of events you are attending or managing. Click on the event you want to view details of. Event details will show once you have selected the event. Top

I need to update my event listing.

Log in to your EventInterface account. On your profile, select “Manage Event”. On the next page select the event you are managing and click “Update”. Update all the necessary information and click “Submit” when done to insure your information is saved. Top

I want to change/upgrade my plan.

To change or upgrade your plan, contact us by clicking here and someone from our office will assist you.

To deactivate your account you must be logged in to EventInterface. On your main profile page find the box that shows your name and profile picture. Click the "Update Profile" link located under the picture. Scroll to the bottom of the next window. Click on the "Deactivate Account" link. Enter your password and click "Deactivate". Account deactivation takes effect immediately and you will have no longer access to your event data, confirmations, and other system features. If you deactivate your account prior to attending an event, the planner will still have your information. See "I have deactivated my account. How do I reactivate it?" to gain access again under General Account Questions. Top

How do I download my event report?

Data coming soon. Please click here to email us with any questions. Top

How do I manage a called in or faxed transaction?

Data coming soon. Please click here to email us with any questions. Top

I need to provide a refund.

Data coming soon. Please click here to email us with any questions. Top

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