Extreme Customer Service and Your Events

On this episode of Event TALK, I am speaking with John Di Lemme, high-end marketing consultant, strategic business coach and international speaker about extreme customer service, and how this applies to service provided by meeting and event professionals.

Listen to host Al Wynant and guest John Di Lemme discuss the following:

  • The definition of extreme customer service and what this means for event and meeting planning professionals.
  • How to audit customer service behaviors.
  • Can customer service be used as part of an event marketing strategy?
  • How to motivate your team to provide extreme customer service.
  • What are the biggest mistakes planners can make and how to avoid them?



John Di Lemme’s entire career has revolved around changing lives and turning around businesses. His strategic consulting and marketing expertise has generated over 100 million dollars in business for his clients and assisted them with building a loyal customer base by providing extreme customer service. John’s clients include doctors, lawyers, realtors, entrepreneurs, consultants, CEOs of million-dollar companies, and various other occupations that are thriving no matter the type of business or local economy.

John has the unique, uncanny ability to recommend and suggest strategic business concepts and ideas to produce what others may not see for themselves. He sees the unforeseen with his faithful marketing eyes and studies relentlessly to stay in the forefront of emerging business trends, market opportunities, and potential profitability. John’s success of his clients and his commitment to their success has made him one of the most sought after high-end business consultants in the world.

John’s systematic, individualized approach with his clients is what differentiates him from others in his industry. His overall goal is to not only help his clients dramatically improve their bottom line, but also build a rock-solid customer base that will support their businesses for many years to come. John also assists his clients with generating qualified leads, increasing sales, hiring competent team members, improving presentation skills, overcoming objections, and a vast array of other challenges that entrepreneurs and business owners face on a daily basis that ultimately make or break their businesses.

Additionally, John is a recognized international, elite speaker that has spoken in over five hundred venues around the globe. Over the past fifteen years, he has shared the stage with the best of the best including Les Brown, Zig Ziglar, Jim Rohn, Rich Devos, and Denis Waitley to name only a few. John was also a featured speaker for Dr. John Maxwell’s Impact Leadership Network. This is truly an amazing feat for someone that was clinically diagnosed as a stutterer at a very young age and told that he would never speak fluently. John’s teachings have been featured on Fox Small Business, Inc. Magazine, CNBC, Home Shopping Network (HSN), and in many other media outlets. He has also produced over four hundred fifty products and is an accomplished author of thirteen books.

No matter where you are, who you are, or what business you are building, John believes that you have the absolute right to achieve massive success. In addition to his strategic consulting and resources, John’s live events, Closing & Marketing University, 2,000+ YouTube videos, Motivation Plus Marketing Podcast, Inner Circle Champion Mastermind Club memberships, and the Billionaire Summit have made success a reality for thousands worldwide.

Connect with John


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