Faster RFP Response Time
Loews Hotels & Resorts pledges to respond to RFPs within two hours of receiving them. “No one has time to sit around waiting these days, especially when they’re throwing business our way. The new ‘It’s About Time!’ promotion continues Loews’ tradition of putting our clients first and making sure nothing gets in their way,” said David Wiener, Senior Vice President of Sales for Loews Hotels & Resorts.
The “It’s About Time!” promotion guarantees that meeting requests for proposals will be responded to within two hours during regular business hours, and applies to bookings of 10 rooms or more during business hours M-F 9:00 a.m. to 5:00 p.m., local time for the property. If a planner does not hear back within that time period, and does book their meeting at a Loews hotel, then Loews will donate $500 to a charity of the planner’s choice, or in the event this option is not available at the property a $500 credit.
Here at Eventinterface we spoke with several planners about this initiative. While most found the initiative appealing, concern was voiced about the quality of the response. “It may be straightforward to respond to an RFP when a block of rooms is needed, but a more complicated conference RFP requires the input from several departments and a two hour turnaround time seems unrealistic,” said one of the planners.
More information at www.loewshotels.com/meetings.