New Event Planner Help Menu Launched

In order to serve our event and meeting planners, and attendees more effectively we have added an extensive help menu and updated how to submit requests for support. The link to the help menu is located in the top right corner of the screen once you have logged into your Eventinterface account. You will find information on a variety of topics from managing events to answers for attendees. Items are being added almost daily and soon, event planning videos will be available as well. 

Effective immediately, all customer service related questions from the planner and the attendee must be submitted via the support link located in the FAQ or Help menu at Eventinterface.com. Look for the green “Submit a Support Ticket” button in the top right corner of the screen - see sample below. We encourage you to review the knowledge base of answers in the help menu before submitting a request. Also effective immediately, all customer service related questions from both the planner and the attendee must be submitted via the support link located in the FAQ or Help menu at Eventinterface.com. Look for the green “Submit a Support Ticket” button in the top right corner of the screen.  Emails sent to individual team members or MemberServices@Eventinterface.com will no longer be responded to. Note however that if you have been working with a specific person at Eventinterface, he or she will remain your contact and will receive your requests via the ticketing system, and respond to you personally via the ticketing system. Guaranteed response times remain unchanged per our service agreements.