• Frequently Asked Questions:

We have listed a few frequently asked questions to help you find answers faster. Browse our full help menu when logged in to Eventinterface for more detailed information. Can't find what you need? Send us a message from the footer below and we'll get back to you right away during regular business hours.

Planners (9)

What is a live event?
A live event is an event page where you can sell registrations, exhibitor and sponsorship packages, or accept speaker abstracts and presentations. The Flex plan allows for one live event page at a time. The Power Plan allows for up to five live event pages at a time. The Enterprise plan does not have a limit. There are two types of pages. The first is used to manage transactions, e.g. registrations, sponsorships, merchandise. The second type is the page used to accept abstracts. Should you have a call for papers and registrations at the same time, a Power Plan will be required to manage the sites simultaneously.
What is considered a transaction?
A transaction means a purchase or a submission by an attendee. If an individual registers for an event, that would be considered a transaction. A speaker submitting a paper or presentation is considered a transaction also.
How do you define a user?
A user is an individual using Eventinterface to plan events and meetings. There are two levels of users. There is one Primary User per plan and an option to add unlimited Additional Users under the Power and Enterprise Plans.
What is an Additional User?
Sometimes you need a little extra help. An Additional User is an individual who has been given access to Eventinterface by the Primary User. Additional Users can be added at any time in the Power and Enterprise Plans. Access levels can be changed or cancelled at any time. There is no fee to add Additional Users. Only a Primary User can add Additional Users.
Are there different access levels for Additional Users?
Yes. There are three levels of access for Additional Users. You can provide full access, giving the Additional User complete access to all system functions. There is reporting and box office access giving the Additional User access to reports and the ability to conduct transactions. Reporting access gives the Additional User access to reports only. Access and levels can be changed or cancelled at any time by the Primary User.
I have one event but would like to use the email marketing and the program/itinerary builder.
The Lite Plan does not include the email marketing, program/itinerary builder or attendee SMS. To use these features you will need to upgrade to the Power Plan. Lite Plan users can purchase SMS Messages from the planner dashboard and text message attendees.
Is annual pricing available?
Yes, annual and multi-year pricing is available. To request a quote, please contact us at MemberServices[@]Eventinterface.com.
Can I switch plans or cancel my account?
Yes, monthly subscribers can switch plans at any time. You can start with a Lite Plan and upgrade your plan to a Power or Enterprise Plan, or downgrade from an Enterprise Plan to a Power or Lite Plan at any time. Make sure however that you retain the functionalities you need when switching plans. You can also always cancel your account.
How do I cancel or make changes to my account?
Connect with your contact at Eventinterface or send us a note at MemberServices[at]Eventinterface.com and we will help you with your change or cancellation.

Speakers (2)

When and how will I know when my paper has been accepted?
Most planners will share on the Call for Papers site when announcements will be made as to the status of papers submitted. Some planners will elect to reach out via email, others via phone or mail. You can also login to your Eventinterface account and view your submitted paper. With that you will see if your paper is pending, accepted or declined.
I uploaded the wrong paper. Can I remove it?
Yes! Simply login to your Eventinterface account. On your profile page select your event on the left side of the screen, and then navigate to your submission. Click on the delete button, confirm and your paper is deleted from the event. Papers can only be deleted up to the submission date set by the planner.

Attendees (7)

I have lost my username or password, how do I get them back?
Your username is the email address you signed up with. To recover your password, go to the login link in the top right corner of the screen at Eventinterface.com. On the login screen see "Can’t Log In? Reset Your Password." Click on the “Reset Your Password” link. On the next screen enter your email address and click "Send." You will receive an email with a link to reset your password.

In order to receive the automated system messages from Eventinterface, please add NoReply@Eventinterface.com and MemberServices@Eventinterface.com to your trusted sender list.

Many corporate and institutional spam filters block automated messages. If you have not received your message within 15 minutes, check your spam folder.
How do I reprint my confirmation?
To reprint your confirmation or receipt, log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Reprint" link to reprint your confirmation.
I am not sure if I registered or purchased tickets successfully. How can I find out?
To see if you have successfully registered or purchased tickets for an event, log in to your event account at Eventinterface.com. You will find the login link in the top right corner of your screen. If you do not remember your password, you can recover it from the login page.

If you have registered successfully you will see the name of the event on the left side of the screen under the attendee tab. Click on the event name to see all of the information and reprint your confirmation or receipt. If no event is listed your registration or purchase was unsuccessful and we invite you to try again.
How can I make a change to my registration?
Eventinterface cannot make changes to a registration on your behalf. However, there are two ways you can make or request changes to an existing order.

First you can change your order yourself. Log in to your Eventinterface account. On your profile page select your event on the left side of the screen. On your specific event page see the "My Order" section in the top right corner; click on the "Edit" link to make changes to your order. You can update contact information, update any answers to questions asked by the planner or transfer your reservation to another individual by updating the contact data with the order. Make sure you save your changes when done. Note that you can only do this for events in the future.

You can also reach out to the planner of the event to request the changes to be made.

Note that you cannot change an order to a different type or select a different date to attend. If you need that, please contact the planner. He or she will have to refund your existing order and you will have to book the new registration.
I have already registered for an event but want to add more items. How can I do that?
To add orders to an existing registration go to the event registration page and purchase the registration, ticket or item you want to add. You will be asked to login upon checkout. Once your order has been finalized it will be automatically added to your original event order.
Is there a reason my credit card is not accepted?
Eventinterface does not process your credit card. The planner's event registration page is directly tied to their company's merchant services. If provided by the processor we will show you why your card was not accepted. On most occasions it is because some of the validation data you provided was incorrect. Make sure that what you enter matches the billing address information for the card used.

We advise international attendees experiencing problems to contact the credit card issuer to insure that the card can be used outside of the service territory or country of the provider.

Some corporate cards or cards issued by educational institutions cannot be used for online purchases. We advise that you contact the department that issued the card to make alternate arrangements.
I'm experiencing technical issues with the site. It doesn't show right?
Eventinterface works in the following browsers: IE9, IE10, IE11 Firefox, Safari, Opera, Chrome and Edge. If you have an outdated browser we invite you to update it.  At times we make updates and clearing your browser may help also. You must also have JavaScript enabled on your device to use Eventinterface. Eventinterface is also fully responsive for use on tablets and smartphones.

General (3)

How can I stop receiving text messages from my event?
To no longer receive text messages from your event reply "STOP" or text "STOP" to 415-335-7880.
Which countries are excluded from Event Text Messaging?
The following countries are currently excluded from the Eventinterface Text Messaging service:
Cuba, Iran, Lebanon, Libya, North Korea, Sudan and Syria.
I did not find the answer I was looking for.
Planners, please connect with your Member Services person at Eventinterface.
Attendees,please send us a message via the contact form located in the footer of this page.