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Identifying, Documenting and Improving Processes: Most organizations indicate they work regularly to improve processes but upon further examination, the improvement is anecdotal and unsystematic. In this workshop, we will begin the discussion with key elements to develop a process responsive to stakeholder needs, as well as the importance of documenting that process for consistency. Think about a process you use regularly in your daily operations that is not documented, you will have the opportunity to map that process during the workshop. The discussion will then move into best practices for improving processes including selecting meaningful process measurements to determine process success. No matter your position in the organization, this workshop can help you understand how to document and maintain effective processes at any level.

Heather Mock

Ms. Heather Mock began learning and implementing continuous improvement principles in PK-12 education more than ten years ago in a large suburban Phoenix school district. The natural fit of her organizational, communication, and problem-solving skills led her to continue to seek opportunities to work in educational improvement including work with strategic, department, and individual planning; as an examiner, trainer, and member of the Board of Overseers for the Southwest Alliance for Excellence (SWAE); and as a leader, trainer, and champion of improvement planning and principles for the classified workforce in education.

Sandy Kube

Ms. Sandy Kube is a Certified Quality Improvement Associate through the American Society for Quality. She has been on the Board of Examiners for the National Baldrige Performance Excellence Program and has served as an examiner, trainer, mentor, and member of the Board of Overseers for SWAE since 2009. Since 2015, Sandy has been the Performance Excellence Program Manager for SWAE, prior to that she spent 23 years working in public education for two large PK-12 school districts in Phoenix, AZ. A passion for continuous improvement drives her commitment to assisting organizations and the surrounding communities in their quest for performance excellence.


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