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 The Valley Hotel & Resort Association is pleased to present two important industry workshops  

Human Trafficking & Customer Service

Whether Valet or Bellmen, Housekeeping or Room Service, Front Desk or Concierge, or management team, it is attentiveness and customer service that is demanded at every level in our industry.  On Monday, October 17, make plans for your staff participate in two important industry workshops.

Recognizing Human Trafficking, in cooperation with the SAFE Action Project, O'Connor Institute and Sojourner Center, will train team members on the warning signs, how to respond, and what to report when individuals are being exploited.

Delivering World-Class Customer Service draws on the expertise of local Les clefs d'Or USA designated concierges, who will provide insight on deducing guest preferences, handling disappointments and uncomfortable requests, as well as best resources for "staying in the know" on new attractions, restaurants and events in the area.

Secure your seat with industry peers by registering today.

The Saguaro

4000 N Drinkwater Blvd. 

Scottsdale, AZ 85251


Attendees are encouraged to carpool. Nearby 2-hour street parking, and longer term parking garages are within a short walk.

Monday, October 17th, 2016
Registration: 1:30pm; 4:00pm

Human Trafficking 2:00 - 4:00pm

Customer Service: 4:30 - 5:30pm

Register by Friday, October 14, 2016

Special requests or questions: amcalister@azlta.com

New & Emerging Leader Series $750.00
Advanced Leader Series $1,550.00

All cancellation requests received 14 business days or greater prior to the event date will be issued a credit or full refund.


Enter your email address to continue. If you do not have an Eventinterface account you will be asked to set one up. Once created you will be able to finalize your order. Setting up your account will allow you to login to engage with other participants, create your itinerary, view materials, update your order and reprint your confirmation.