Are you ready to take the next step in actually influencing change within your organization? In order to drive occupancy, you must position yourself at the crossroads where healthcare and hospitality meet. It is time to think differently about your integrated brand service experience as your resident experience is defined by your people and the service you provide every minute of every day. Join JC in a progressive learning experience delivered in four interactive sessions that continue the conversation from this June’s annual conference. Spend time with JC as he helps you build the foundations of a strong, strategic service culture and provides you with simple-to-implement tools to position your service experience with distinct competitive advantage.
JC Thompson, GSD, the Senior Vice President, Chief Disrupter at Aspire is an experienced and well-known expert in senior living service culture and has spoken extensively on the subject. He is known for connecting with his audience, helping people think differently, and producing real results.
Delivery Approach & Learning Tools:
Encourage participation while creating accountability